Return Policy

The Seller is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 14 days at the latest from the receipt of the withdrawal notification and to return the goods within 10 days.

If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the damages of the seller at the rate of his fault. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

The trainings purchased from the Website and to be given on a certain date, the services that are started before the return period expires, and the products whose protective elements such as packaging, tape, seal, package have been opened and used after delivery are EXCEPTIONS of the RIGHT of WITHDRAWAL, and the RIGHT OF WITHDRAWAL CANNOT BE USED.

The invoice of the returned service, together with all its copies, is sent to Cihangir Yoga Services and Products Publishing Trade and Industry Inc., Caddebostan Mah. Bagdat Cad. Ak Apt. No:270/D.21 Kadıköy /Istanbul address is not sent to the return process can not be made.

If the products are defective, the BUYER may request the cancellation of the order or the replacement of the product with the same.

Except for the return options listed below, no refunds are made. Memberships and Trainings cannot be used or transferred by anyone other than the purchaser. Cihangir Yoga reserves the right to unilaterally change the Membership and Training conditions.

Return Options

You can make your return by choosing one of the following options;

Refund: You can return your purchased service within 14 (fourteen) days from the payment date. If you send the documents related to the payment to the above-mentioned address, the service fee will be transferred to your credit card or bank account. If you have used the service for a certain period of time, the service fee corresponding to the period you have used is deducted and the remaining period of service is paid. The refund will be made to you.

Changing with another subscription package: You can use the service you have purchased within the subscription period, equivalent to your current package. You can replace it with another service. Considering this change request from the date you forwarded it to Cihangir Yoga, The programs can be approved if the quota is available. Otherwise, you must continue to use your current service. No refund will be requested for this reason.

Exchange and Return Process

Please briefly state your reason for returning the service you have purchased to our customer service representative. Your request will be processed and our customer service representatives will contact you as soon as possible.

Consumer Rights

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

BUYERS are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts and other applicable laws regarding the sale and delivery of the product they have purchased.

The shipping costs, which are the product shipping costs, will be paid by the BUYERS. Each purchased product is delivered to the person and / or organization at the address indicated by the BUYER, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the BUYER may terminate the contract.

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any. If the sale of the purchased product becomes impossible, the seller has to notify the BUYER in writing within 3 days of learning about this situation. The total price must be returned to the BUYER within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAYABLE; If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD; After the product is delivered, if it is determined that the credit card to which the BUYER has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the BUYER may purchase the product subject to the contract within 3 days, provided that the contracted cargo company of the SELLER is used. It accepts, declares and undertakes that it will return it to the SELLER so that the shipping costs belong to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS; If force majeure occurs that the seller cannot foresee and the product cannot be delivered on time, the BUYER is notified. The BUYER may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the BUYER cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the BUYER has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the BUYER's account within 2-3 weeks.

Buyer's Obligation to Control the Product

The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned along with the product.

Status of Default and Legal Consequences

The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the seller due to the delayed performance of the debt.

Right of Withdrawal and Exceptions

Pursuant to the Consumer Legislation, the BUYER shall notify the SELLER of the withdrawal notification within 14 (fourteen) days from the date of approval of this Agreement, from the date of membership or the date of purchase of the Product, by means of a written notification to the address specified in the communication section of the Site, with the presentation of identity. It has the right to withdraw from the contract and cancel its membership/return the product.

The situation of starting the performance of the service without the expiry of the 14 (fourteen) day withdrawal period is stated in the 15.1.h. Since it is an "Exception to the Right of Withdrawal" pursuant to the clause, if the performance of the service is started without the expiry of the 14 (fourteen) day withdrawal period and the Member/BUYER uses the Service/Studio, this situation is stated in the 15.1.h. Pursuant to the sub-clause, the BUYER will not be able to use the right of withdrawal once he/she uses the relevant service/studio, since it will be considered within the scope of the "contracts regarding the services started with the approval of the consumer before the period of the right of withdrawal expires".

Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a certain date or period [MSY m. 15(1)(g]). All specialization and training programs) are among the services within the scope of the exception where the right of withdrawal cannot be exercised; even if the BUYER has the title of consumer, the right of withdrawal does not exist.

Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened and used after delivery are also among the exceptions to the right of withdrawal. These products include the products offered for sale on the website.

Although the training, services and products listed above are an exception to the right of withdrawal in accordance with the Distance Sales Regulation, and the consumer does not have the right of withdrawal in these cases; It is possible for those who have the obligation to withdraw due to special reasons to contact the SELLER first and to negotiate the withdrawal conditions between the SELLER and the BUYER for possible price reductions or enrollment for subsequent trainings within the framework of each special case. Even in such a case, the SELLER reserves the right not to refund the training fee in accordance with the relevant regulation.

Cihangir Yoga Services and Products Publishing Trade and Industry Inc.